if you miss one another added that to the stack. I'm not sure if these offerings from Apple are cumulative i.e. So, I assume if you have upgraded to 10.11.4 and still have the problem, then there might be other less obvious upgrades that you might have decided to pass on, as they don't apply to you. > not going to be compatible with Macintosh OS X® 10.11 El Capitan.Īnd they would be correct, but what we have found is that it starts working again with 10.11.4 but also be aware, that there have been a number of smaller upgrades to do with scanner, camera and USB devices. Returning the scanner for refund is not an option for me, so I guess its bound for the bin - great! Not what I wanted to hear, especially as others have reported 10.11.4 has resolved the issue. If you are outside of their printed policy, please provide proof of purchase and return the unit to the following address for a refund of the purchase price (excluding shipping & applicable taxes): If you have recently purchased the unit, please consult the return policy from the place where you purchased the product. CardScan Team and CardScan Personal are not and have never been Mac compatible. On other versions of OS X®, CardScan scanners and software may be used in a virtual environment with compatible versions of Windows®. PLEASE NOTE: CardScan scanners are only compatible with OS X® 10.8 through 10.10. I am sorry to inform you that your CardScan model is not going to be compatible with Macintosh OS X® 10.11 El Capitan.

After several weeks of trying to get the issue resolved I have just received this from Dymo:

Dymo cardscan 800c windows 10